Waterpark

YOUR MOST FREQUENTLY ASKED QUESTIONS WILL BE ANSWERED HERE:

My order has arrived damaged. What should I do?
Don’t accept the package. If accepted already, please get in contact with our customer support and you will be provided with further instruction.

What is the expected delivery time, once my order is sent my order?
Germany: 2-5 working days
Europe: 5-9 working days
Worldwide: 7-14 working days

Where can I track my order?
You will receive a shipping confirmation email with tracking number and transport company details after your parcel has been shipped. You can (in most cases) track the package via the links below:

DHL: www.dhl.de

Which countries do The Dudes ship to?
We do ship worldwide. If your country isn’t in the list of destinations, please contact our client service and we will check for you. 

What are payment methods are accepted?
Depending on which country you’re from you have a choice of one of the following payment methods:

Pay Pal
Maestro
Master Card
VISA
American Express
Apple Pay
Google Pay
Shop Pay

Where can I find the invoice for my order?
Once your order got fulfilled, you'll receive an email with your invoice. International orders will also have a copy of the invoice included on the parcel for customs.

There is a problem with my shipping. What should I do?
Please get in contact with our customer support. They will contact the transport company and try to find a fast solution for you.

How can I find the article I’m looking for?
Please use the search function on the top right corner of the website. If there is no match, get in contact with our customer support. The article might be from an older collection.

I don’t like the article that got delivered! Can I exchange it?
Within 30 days after receiving the products, you can send everything back on your own costs - equivalent to our RMA guidelines.

My order contains the wrong products! What should I do?
Please contact our customer support. We try to resolve our mistake as fast as possible.